Shipping is a flat fee per region, charged once per order whatever the weight. Every parcel is tracked, and the tracking number is emailed the day the parcel leaves us.
- United States
- $29.98
- European Union
- $24.74
- Asia
- $22.99
- Africa
- $40.88
- Canada, UK and rest of world
- $29.98
How long does dispatch and delivery take?
Paid orders are packed and dispatched within 2–4 business days. Delivery to the United States usually takes 4–8 business days for dried and powder lots by tracked courier. Fresh lots travel by express service and usually arrive within 2–4 business days of dispatch. Customs inspections can add time.
How is fresh material packed?
Fresh fruiting bodies are wrapped in paper (never plastic, which traps moisture), packed in an insulated box with gel packs frozen to −20 °C, and shipped Monday to Wednesday so they do not sit in a depot over a weekend. Put them in a refrigerator at 2–4 °C on arrival and process within three days.
How is dried material and powder packed?
Fresh-Dried slices and powder are sealed in food-grade, light-blocking barrier bags with a silica gel sachet, one bag per kilogram or part kilogram. Each bag is labelled with the batch number, harvest date, origin and net weight. Bags go into a rigid outer carton to stop the slices from crushing in transit.
Which countries do you ship to?
Most countries. The order form groups countries into five shipping regions and shows the fee as soon as you pick a destination. A few countries do not accept fungal material at all, and others need an import permit for fresh specimens. It is the buyer’s responsibility to check local import rules before ordering.
Will customs hold my parcel?
Customs authorities can inspect any parcel. Each shipment carries a commercial invoice describing the contents as dried or fresh fungal research specimens, with the Latin name, net weight and declared value. Fresh fungi attract more scrutiny than dried material. If an inspector asks for documents, contact us and we will send what we have.
What if my parcel is lost or arrives damaged?
Report it within 7 days of the delivery scan, or within 48 hours for fresh material, with photographs of the box and contents. We will replace the material or refund it according to the refund policy. A parcel that shows no tracking movement for 15 business days is treated as lost.